Delivery Information
Primovera delivers men's leather footwear across Morocco. This page explains how delivery works when you order on primovera.ma/shop.
1. Delivery areas
We deliver to addresses within the Kingdom of Morocco. If your city or area is not available at checkout, contact us on WhatsApp at +212 708 965 333 or by email at contact@primovera.ma before placing your order.
2. Delivery times
After your order is confirmed, delivery typically takes 2 to 3 business days, depending on stock availability and your location. Busy periods or remote areas may take slightly longer — we will inform you if a delay is expected.
3. Delivery fees
Free delivery may apply on eligible orders, as indicated on the shop and at checkout. Any delivery charge is shown clearly before you confirm your purchase.
4. Cash on delivery
Cash on delivery (COD) is available on eligible orders. Please prepare the exact amount where possible. Our courier will hand over your parcel once payment is received.
5. Order tracking
Once your order is dispatched, we may contact you by phone or WhatsApp with delivery updates. For any question about an order in progress, reach us at +212 708 965 333 with your order number.
6. Receipt and inspection
Check your parcel in the presence of the courier. If the packaging is damaged or the product does not match your order, note it with the courier where possible and contact us immediately at contact@primovera.ma or +212 708 965 333.
7. Returns and exchanges
If you are not satisfied with your purchase, see our Returns & Exchanges policy. Free size exchange may be available on eligible orders.
Last updated: June 2026.